Assessment of Patient Satisfaction towards Radiological Services at A Tertiary Care Hospital in Rajasthan: A Cross-Sectional Study
Abstract
Introduction: Patient satisfaction has emerged as a critical quality indicator, directly influencing patient compliance, treatment outcomes, and overall perception of healthcare services. The aim of this research was to evaluate patient satisfaction with the Radiological services provided at tertiary care Hospital in Rajasthan.
Methodology: This cross-sectional study was conducted sto assess patient satisfaction with radiological services in the radiology department of a tertiary care hospital located in Rajasthan from 1st December 2021 to 28th February 2022 among 400 patients who underwent radiological procedures, including MRI, CT scan, ultrasound, and X-ray using a predesigned questionnaire.
Results: Among the 400 participants in the study, 52% were female and maximum 68% were of the age group 18–45 years. Education level of maximum participants was higher secondary education (31.5%), followed by graduation (27%). Most frequently availed service was USG (29%) followed by X-ray (26%), MRI (24.75%) and CT scan (20.25%). 81.75% reported healthcare facility accessible. Waiting time for procedures was 15 minutes (40.25%), 15–30 minutes (19.75%) and more than 1 hour (24.25%). 64.5% were satisfied with comfort of waiting chairs while 35.5% were dissatisfied. Staff was courteous (20%) and very courteous (65%). 76% satisfied and 5% very satisfied with cleanliness and hygiene, though 9% expressed dissatisfaction. Procedure was clearly explained among 72%. 62% were satisfied, 3% were very satisfied with privacy and comfort during procedures. 44.5% showed dissatisfaction with turnaround time for reports. Most patients (90%) confirmed receiving instructions during the examination. Overall satisfaction with services was among 72.25% including 19.5% very satisfied and 52.75% satisfied, 15.25% neutral while 12.25% dissatisfied and 0.25% were very dissatisfied.
Conclusion: Addressing waiting times and report turnaround times is crucial for enhancing patient satisfaction and ensuring patient-centered care.
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Introduction
Radiological services including diagnostic imaging techniques like X-ray, ultrasound, CT scans, and MRI, play a pivotal role in disease diagnosis, treatment planning, and monitoring.1 Ensuring a positive patient experience within radiology departments is paramount for optimizing healthcare delivery and achieving patient-centered care. A high standard of care not only ensures better health outcomes but also strengthens the trust between patients and healthcare providers.2
Conclusion
This study provides valuable insights into patient satisfaction with radiological services in a tertiary care hospital in Rajasthan. Addressing waiting times and report turnaround times is crucial for enhancing patient satisfaction and ensuring patient-centered care. Studies with larger, more diverse samples are needed to confirm these results and explore factors influencing patient satisfaction as this study focused on a single tertiary care hospital in Rajasthan. This may limit the generalizability of the findings to other settings.